TERMS AND CONDITIONS

  • PoPup Events Co. is proud to support local small businesses and we have handpicked the best vendors in the industry to acquire top quality goods for your event (IE. Food, seasonal flowers, cakes, balloons etc). In order for this to run smoothly for all parties involved we need the details of your event to be finalized and paid for 15 business days prior to your event, especially for events exceeding 10 people. We will advise a date in your booking confirmation.


  • In the rare case that you are requesting a date sooner than 1 month and it is available, we will advise design, event numbers and payment details on a case-by-case basis. Also, we may not be able to source certain goods due to the short time-frame given.


  • Please appreciate that sometimes we may not be able to source a product that we have agreed on with you, in this case we will contact you immediately with alternative options or solutions.


  • All of our picnics require a 50% non-refundable deposit to ensure that our time is covered in the case that your booking is cancelled and we are unable to fill it. Remaining balance to be paid 15 business days prior to the picnic event date.



  • Cancellation

    We understand that life can throw you a curve ball at any time therefore we will try to do our best to Refund you as much as possible of your payment.

    Unfortunately as agreed upon booking the 50% deposit isn't available for refund.

    30% refund of the remaining balance will be available if minimum 5 business days are given as notice.

    In cases of injury or tragical events please email us regarding your situation.

    Security Bond will be fully returned.

    We can also reschedule your event rather than cancelling it entirely ~ depending on availability.

    Please note that the weather is out of our control therefore there is no REFUND on cancellations based on bad weather. 

    However we would be happy to reschedule your event or move it inside. If you feel your event might be on a bad weather day please try to give us enough notice so we can also try to find you an indoor location if you don't have one.

    We do not offer any refund if the number of your event's guests has changed.



  • Bookings

    Bookings will be held for 24 hours from after receiving our confirmation email and deposit payment request. After that without receiving the payment of the non- refundable deposit your booking will be automatically cancelled. Booking dates are given out in a first-come-first serve basis. No picnics will be set up until full payment has been received.



  • Food & Beverages

    We source all food platters and beverages from other local businesses which are subject to availability. Dietary requests and Allergies will be taken seriously but please not that some of our vendors might charge extra for certain requests.



  • Equipment

    All picnic equipment belongs to PopUp Events Co., and is to be returned in the same condition. Any loss or damage to the equipment will be charged for accordingly. Stains to linen and equipment will be cleaned and may result in dry cleaning or professional cleaning charges. Breaking items or leaving permanent marks or unfixable damages will be charged against your Bond fee. If your Bond won't cover the damage or loss you or your party caused we will invoice you for the remaining cost.



  • Weather

    Due to the ever changing weather, please ensure you have a back up venue/location in the event of wet/stormy weather conditions.

    We are happy to recommend some in case you don't have one in mind, but please note some venues do charge permit fees and/or may not be available at the time of your event.



  • Rescheduling

    If you wish to reschedule due to other circumstances, we will require a minimum of 72 hours notice.



  • Travel

    A travel fee will apply for locations that are outside of  Kelowna and its +15km zone (eg.: Westbank/Traders Cove/YLW Airport)



  • Photographs

    We reserve the right to use all photographs taken of the picnic prior to you arriving and after you have finished using our service. Photographs are copyright to PopUp Events Co. and permission must be sought prior to using them. Tagging of our images on any social media are welcome, however should you not want us to tag you please let us know prior to event.

    We do encourage you to take photos during your special event and tag us on them and/or use our hashtag #popupeventsco



  • FEES




    • BOOKING DEPOSIT 

      A 50% non-refundable deposit is required to provide you (the client) and us (PopUp Events Co.) security.

      This will secure the items you desire for your event only and once we have received a deposit, those items will be unavailable to all other clients.



    • SECURITY BOND

      All hire orders are required to pay a minimum bond of $100, which is fully refundable upon the safe return of all hired items. Each bond amount is assessed individually and will be advised with the quote. You are responsible for all picnic items and may be charged if items are lost, damaged or broken during the course of your picnic.



    • DELIVERY FEE

      Our company caters for Kelowna and its +15 Km area* for FREE of delivery charge. Any other locations outside of that zone will have an additional delivery fee charged to your package and will be quoted in your booking.

      *(+15km zone ends ~ Westbank/YLW Airport/Traders Cove)



    • LOCATION FEES

      Some locations are by private businesses (such as Wineries or other venues)

      These locations may require permit fees to be added to your bookings.

      Public Park&Beaches do not require permit fees for casual use, but do have rules and regulations. Please read them if you thinking to host your event in a public locations. Click

      HERE

      to learn more.



    • LATE FEE

      Everyone's time is valuable and for us (PopUp Events Co.) as a business, promptness is very important. We may have a busy schedule on the day of your event and to avoid inconveniences to all party involved we encourage you to make sure to be on time.

      Your Package hire starts at the agreed (booked time) not when you arrive to the location. If you are delayed, please make sure to let us know asap. Late fee will be deducted from your Security Bond as follows: 15+ min. $20 | 30+ min. $50 | 45+ min. $100 |  After 60 min. no show and no contact  we reserve the right to take down and pack up.

      NO REFUND WILL BE GIVEN! 



    • GST (tax)

      All our prices inclusive of tax.



    • CLEANING FEE

      General cleaning is included in our prices. However stain damages that require professional dry cleaning will be charged against your bond, such accident may occur during your event.



    • EXTRAS

      There are extra services available to add to your booking. Prices for these are vary. We will provide a quote for you upon request.


    • Overnight Fee - Charged for events/ Special or personalized  packages and Rentals that would require 

      pick up later than 8pm. This fee varies with each quotes based on amount of items and such. 

      In some cases this fee can be waved or if we have availability for a late pick up that can be arranged for extra charge which also varies by each personalized quote.



Personalized Quotes will state if you are exempt from any of the fees/penalties or if there a different one.


Rental and Special Package quotes are based on the individual’s needs therefore varies on case to case basis.


If you have any further questions, please visit our FAQ menu or Contact Us!